Step 1
Check In
Reach out proactively after customers become active and keep the relationship warm.
S4 · Customer Care System
Stay Close. Solve Problems Early. Keep More Customers.
Aboova helps you support customers proactively, handle escalations, manage renewals and step in before at-risk customers leave.
Check-InsEscalationsRenewalsAt-Risk Save
REAL PEOPLE. REAL CARE. LASTING CUSTOMERS.
See Sona in action
Watch Customer Care Happen Through Conversation
See how Sona turns a simple request into clear customer-care actions inside the platform.
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What S4 does
One Customer Care System From Check-In to Retention
S4 keeps customer relationships moving after the sale — checking in, listening, supporting, renewing and stepping in when a relationship is at risk.
Step 2
Listen
Give customers simple ways to respond, ask for help and share how things are going.
Step 3
Support
Escalate issues quickly when a customer needs personal attention.
Step 4
Renew
Send timely renewal notices and reminders without overwhelming the customer.
Step 5
Save
Give your team a human-first intervention window, then run an automated save sequence when needed.
Step 6
Retain
Keep more customers by resolving problems earlier and staying connected over time.
What's included
Everything You Need to Keep Customer Relationships Healthy
- Customer Escalation Alerts
- Human Follow-Up Handoff
- Day 7 Customer Check-In
- Day 30 Feedback Request
- WhatsApp Check-In
- SMS Check-In
- Email Check-In
- Renewal Notices
- Renewal Reminders
- At-Risk Detection
- At-Risk Save Sequence
- Make-It-Right Follow-Up
- Internal Team Notifications
- Customer Lifecycle Updates
- No-Response Tracking
Ask Sona
Run Customer Care Conversationally
Sona helps you work with the Customer Care System through conversation — so you can manage customers and use the platform without having to learn every screen first.
Ask what you want to do. Sona guides you through the next step.
- Create and send customer messages
- Send emails and SMS
- Check customer status
- Review Smart Lists
- Update tags and customer records
- Guide you through renewals
- Help manage escalations
- Support workflow setup and use
- Help find and resolve customer-care issues
No manual needed. Just ask Sona.
Choose your setup
Choose How You Want Your S4 System
Install the system yourself or let Aboova configure everything for your business.
Snapshot + Done-For-You · Recommended
Recommended
$997
One-Time Payment
We Build It Around Your Business
Aboova installs, configures, personalizes, tests and activates the complete S4 system for you.
- Complete S4 snapshot
- Snapshot installation
- Business-specific configuration
- Customer-care workflow setup
- Renewal configuration
- Escalation setup
- At-risk save configuration
- Brand customization
- Logo and business identity
- Custom values
- Email & SMS configuration
- WhatsApp where applicable
- Message personalization
- Internal alert configuration
- Workflow verification
- Channel testing
- End-to-end QA
- Production activation
Done-For-You
You Give Us the Business. We Deliver the System.
1
Purchase S4 + DFY
Choose the fully implemented package.
2
Book Activation Call
We learn your business, customer journey, renewal process, support requirements and escalation rules.
3
We Transform It to Your Brand
We configure and personalize the complete system to your business — messages, renewal timing, alerts, escalation rules and customer-care workflows — then test and activate it, ready to operate.
Not just installed. Configured, tested and ready to care for your customers.
Build your AI workforce
Start With One System. Add More When You're Ready.
Choose any combination of Aboova AI Workforce systems.
Why businesses use S4
Turn Better Customer Care Into Stronger Retention
Stronger Relationships
Proactive check-ins keep customers connected instead of waiting until something goes wrong.
Faster Issue Resolution
Escalations alert your team when a customer needs real human attention.
Lower Churn
Renewal reminders and at-risk recovery help protect customer relationships before they disappear.
Less Manual Follow-Up
Check-ins, reminders and save sequences continue automatically while your team handles the moments that need a person.
Higher Customer Lifetime Value
Customers who feel supported are more likely to stay, renew and continue growing with your business.
Ready to Keep More of the Customers You Worked Hard to Win?
Give your business a Customer Care System that stays close, surfaces problems early and steps in before customers leave.